Go to Dashboard → Channels → Add Channel → WhatsApp. You'll need your WhatsApp Business API credentials (Phone Number ID and Access Token) from Meta's Business Manager.
Can I connect Instagram as well?
Yes. Add Instagram as a channel and manage DMs in the same shared inbox as WhatsApp. Keyword auto-replies are available for Instagram.
How does AI auto-reply work?
On Pro, KyaApp uses OpenAI to understand incoming messages and reply based on context. You can enable it per channel from settings.
What is included in the monthly plan vs usage?
Your plan covers product access (channels, AI, campaign caps). Message sends may use a prepaid balance via Razorpay today; full card/subscription billing for usage is on the roadmap. Meta conversation fees are separate.
What happens when my trial ends?
Your account stays active but messaging pauses until you choose a plan. Conversations and settings are preserved.
Still need help?
Our support team is available Monday to Friday, 9am–6pm IST. We typically respond within 4 hours.