Privacy Policy

How we collect, use, and protect your data. Your privacy matters to us.

Last updated

April 14, 2026

1. Information We Collect

  • Account Information — When you sign up, we collect your name, email address, company name, and phone number.
  • Messaging Data — Messages sent and received through the platform are processed to deliver our service. We store message metadata (timestamps, status, sender/receiver identifiers) and message content as needed for your inbox.
  • Usage Data — We automatically collect information about how you interact with KyaApp, including pages visited, features used, and performance metrics.
  • Device Information — Browser type, operating system, IP address, and device identifiers for security and analytics purposes.

2. How We Use Your Information

  • To provide, maintain, and improve KyaApp services.
  • To process and deliver messages through WhatsApp Business API and Instagram.
  • To send you service-related notifications and updates.
  • To detect, prevent, and address technical issues and security threats.
  • To provide customer support and respond to your requests.
  • To generate aggregated, anonymized analytics to improve our platform.

3. Data Sharing

  • We do not sell your personal data. We share information only in these circumstances:
  • Service Providers — With trusted third-party services (hosting, analytics, payment processing) that help us operate KyaApp, under strict data protection agreements.
  • Meta Platforms — Message data is transmitted through Meta's WhatsApp Business API and Instagram API as required to deliver messaging services.
  • Legal Requirements — When required by law, regulation, or legal process.
  • Business Transfers — In connection with a merger, acquisition, or sale of assets, with advance notice to you.

4. Data Security

  • We implement industry-standard security measures to protect your data:
  • All data in transit is encrypted using TLS 1.3.
  • Data at rest is encrypted using AES-256 encryption.
  • Access tokens and API keys are encrypted before storage.
  • We conduct regular security audits and vulnerability assessments.
  • Role-based access controls limit data access to authorized personnel only.

5. Data Retention

  • We retain your data for as long as your account is active or as needed to provide services.
  • Message data is retained according to your plan settings and can be configured by your team admin.
  • After account deletion, we remove your data within 30 days, except where retention is required by law.
  • Anonymized, aggregated data may be retained indefinitely for analytics purposes.

6. Your Rights

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Request correction of inaccurate or incomplete data.
  • Deletion — Request deletion of your personal data, subject to legal obligations.
  • Portability — Request your data in a structured, machine-readable format.
  • Objection — Object to processing of your data for certain purposes.
  • To exercise any of these rights, contact us at privacy@kyaapp.me.

7. Cookies

  • We use essential cookies to keep you signed in and maintain your session.
  • Analytics cookies help us understand how you use KyaApp so we can improve the experience.
  • You can manage cookie preferences through your browser settings.

8. Changes to This Policy

  • We may update this policy from time to time. We will notify you of significant changes via email or an in-app notification.
  • Continued use of KyaApp after changes constitutes acceptance of the updated policy.

9. Contact Us

  • If you have questions about this privacy policy or our data practices, reach out to us:
  • Email: privacy@kyaapp.me
  • Or visit our Contact page for more options.