Migrating from WATI to KyaApp

Switch platforms only when the new product solves a real gap. The usual reason teams look at KyaApp after WATI: Instagram belongs next to WhatsApp, and they want AI on the inbox without carrying a full growth stack.

Before you migrate

Confirm KyaApp covers your must-haves today:

• Shared WhatsApp + Instagram inbox
• Template campaigns
• AI auto-replies (Pro)
• Contacts + analytics
• INR plans

If you depend on WATI's deep no-code flows or Shopify sync, keep those workflows on WATI (or another tool) until our roadmap catches up — or stay put.

Migration checklist

1. Export contacts / opt-in lists from your current tool
2. Connect WhatsApp Business API credentials in KyaApp
3. Connect Instagram messaging
4. Recreate critical templates in Meta if needed
5. Train the team on the new inbox for one week in parallel
6. Cut over campaigns only after replies look clean
7. Turn down the old inbox once volume is stable

What not to expect on day one

• Full flow-builder parity with WATI
• Drop-in Shopify automation clones
• Identical reporting layouts

FAQ

Will customers notice?
They should not — you keep the same WhatsApp number and Instagram account. Only the agent UI changes.

Can we run both briefly?
Yes. Parallel run reduces risk; just avoid double-replies.

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