Roundup · 2026-03-20
Best WhatsApp CRM Options in India (2026)
A fair roundup of WhatsApp CRM and inbox tools for Indian teams — including when KyaApp, WATI, AiSensy, or Interakt fit best.
“Best” depends on the job. Below is a category map — not a fake ranked list with invented scores.
If you need WhatsApp + Instagram together
KyaApp — shared inbox for WhatsApp and Instagram, AI auto-replies, template campaigns, INR plans (Starter ₹999 / Pro ₹2,499). Best when dual-channel support is the bottleneck.
If you need WhatsApp growth + chatbots
WATI — strong shared inbox, no-code chatbot, Shopify and CTWA. Choose when flows and commerce integrations matter more than Instagram-native inbox.
If you need India SMB broadcasts
AiSensy — known for affordable broadcast packaging and agent positioning. Choose for outbound WhatsApp scale.
If you need Shopify commerce on WhatsApp
Interakt — catalog, abandoned cart, CTWA. Choose when store recovery is P0.
Other names you will see
Gallabox (sales team inbox), Respond.io / Trengo (omnichannel / support), SleekFlow / Zoko / Kommo (commerce / pipeline). Evaluate them if you need email/SLA pipelines or Kanban CRM — categories KyaApp is not chasing first.
How to decide in one meeting
- List channels you must answer this quarter (WA only vs WA+IG)
- List must-have automations (flows, Shopify, AI)
- Separate Meta fees from software fees
- Trial the inbox UX with real agents
FAQ
Is KyaApp a full CRM?
It is a messaging inbox with contacts, campaigns, analytics, and AI — not a Salesforce replacement.
Where do we compare in detail?
See alternatives and individual vs posts.
Try the WhatsApp + Instagram inbox
14-day free trial. Clear INR plans.